Delete your Ayo account

In the app

Open Ayo, go to You, and tap Delete account. Your account is deleted at once.

Without the app

Write to support@ayo.ae from the email you signed in with (or tell us the phone number you signed in with) and ask us to delete your account. We confirm within seven days.

What is deleted

• Your account, profile, addresses, preferences and favourites, at once.
• The sessions of the apps you connected (Deliveroo, Amazon and others), at once.
• Your devices and their approval keys, at once.
• Your conversations are detached from your account, kept for 12 months for safety and disputes, then erased.

What is kept

• A log of the actions Ayo took for you (for example, that an order was placed and when), with no message text, to answer disputes and meet legal obligations.
• Records the law requires us to keep, such as receipts for paid subscriptions.

Orders you placed stay with the stores you ordered from, under their own policies. A paid Ayo Plus subscription is cancelled in the App Store or Google Play, not by deleting your account.

More in our privacy policy.